Dispatcher/Customer Service Representative
Full Time • Southlake
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Competitive salary
- Health insurance
- Paid time off
Dispatcher/Customer Service Representative - Southlake TX
This is an entry level administrative position where you will learn valuable knowledge and skills for upward mobility. All you need are great people skills and a willingness to learn. We can teach you the rest.
Looking for outgoing, high-energy team members. If you are currently in a Dispatcher/Customer Service position or possess these skills we have a place for you here at TLC Electrical.
We are seeking a friendly and professional Dispatcher/Customer Service Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company.
Responsibilities
- Receive incoming calls and online requests for service
- You will identify the service needed, qualify the customer, collect relevant information, and schedule service work appointment
- Make daily outbound calls to existing customer for follow-up on quotes, ensure customer satisfaction, schedule maintenance
- Assign and dispatch technicians to customers’ location
- Maintain technician time and events in real-time on dispatch board
- Make customer aware of products and services available when appropriate
- Rotating on-call duties
Qualifications
- Previous experience as a Dispatcher/Customer Service Representative a plus
- Excellent phone and outstanding people skills
- Basic Microsoft Office/Computer Skills (Word, Excel, Outlook)
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Compensation: $38,000.00 - $42,000.00 per year
About TLC Electrical: Over 22 Years of Trusted Electrical Service Excellence
Our Mission
TLC Electrical is dedicated to delivering high-quality electrical services with a strong emphasis on safety, reliability, and professionalism. Their mission is centered on ensuring that every customer receives top-notch service, with a focus on clear communication and integrity. They are committed to completing each project to the highest standards, prioritizing both the safety of their clients and their homes.
Our Vision
Our Vision
Their vision is to be the trusted go-to for electrical solutions in North Texas, continually enhancing their service offerings and maintaining the trust of their customers through professionalism and transparency.
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